Twitter Today: Target.com has failed me again! Cant seem to change a shipping address when a package hasn’t left the warehouse. Fail Target! Fail!
Poor Jack. He wrote a beautifully crafted letter to Santa Claus after unsuccessfully winning the Lego.com Space Police design your own model contest (see picture above) that he knows that his mommy refuses to buy him any more Legos, but he really wanted the Lego Space Police Galatic Enforcer for Christmas. So, I order it online, from Target.com after discovering that there was “Free Shipping” and a temporary price cut, and I had a 50$ online only gift card to use that Ashton had received for a birthday present, but I refused to pay for shipping so I gave him $50, and traded him the gift card last March.
I had a $50 credit to spend at Target, and being that I had this credit, I rationalized the crazy Lego price of $100.99 that it was “50.99” and ordered it, on November 30th.
So, today I open my email (December 3rd) and Target.com had sent me a “change notification” to my order, and the only “change” I could tell was that the freaking order was not going to my billing address in the suburbs, but was now going to our Summer Address at Daufuskie Island. Um, we’re not expected there for 172 more days, but CHRISTMAS IS 22 DAYS AWAY!!!! I immediately call the Target Online Orders Customer Service Number of 1.800.591.3869 and am put on hold where I wait 25 minutes before….I’m DISCONNECTED. Then I dial the number again. Target Online Orders Customer Service Number of 1.800.591.3869. This time I am on hold for 18 minutes before becoming distracted and hanging up. I call again. This time, on hold for 11 minutes.
Patiently inform the customer service dude that my package was being sent to the wrong address, and that I need to let them know that they needed to cancel the order and return it to Target. He politely, in a very scripted tone, lets me know that I just need to return the package to Target.com once I receive it.
Me: “How can I return the package, if I’m not there to receive it?”
Him: “When it is delivered, you just need to refuse to accept it”
Me: “I’m not going to BE there.”
Him: “Well, then you will need to notify the carrier that he needs to return the package”
Me: “Who is the carrier”
Him: “Well, it’s not in the system yet, because it hasn’t been SHIPPED”
Me: “I am about to start to cry”
Him: “………I HEAR CRICKETS……..”
Me: “What am I supposed to do?”
Him: “You can order another one, and we’ll credit your account if the other item is returned”
DO YOU SEE WHERE I AM GOING WITH THIS EPIC FAIL ON BEHALF OF TARGET.COM? Certainly, if their system is so highly in sync with the shipping process, that if a customer calls them to notify them NOT to ship the item, then they should NOT ship the item, or if it hasn’t left the warehouse, certainly, they can put a stop on the item and REDIRECT the item to the appropriate address? You’d think? Wouldn’t this SAVE TARGET millions of dollars a year in lost inventory, unhappy customers, and future lost business? COME ON TARGET! This makes absolutely no sense at all!
So now, I must wait for the item to be returned to Target, and for them to cancel my order and credit my account before I order the item…..which will most likely no longer be on sale, no longer have free shipping, and, oh….be on backorder.