Target Christmas Shipping Nightmare Continued: Still Can’t Get It Right

Twitter Today:

SuburbanMartyr @SuburbanMartyr

Target.com has continued to make my Christmas “Not So Merry”.  Now the lost item, which hasn’t been assigned to a carrier, is delayed again.

Ugh.  Got another email this morning from my fan club at Target.com

From: order-update@Target.com

Subject: Your Target.com order (#XXXXX)

Date: December 7, 2010 6:25:57 AM EST

To: Sinclair Montgomery <suburbanmartyr@suburbanmartyr.com>

Cc: order-update@Target.com

Thank you for shopping at Target.com.

We wanted to let you know that there is a delay with one or more items

in the order you placed on November 30 2010 (Order# XXXX).

Please accept our apologies for this delay.

Order status can change quickly, and it is possible that your order may

even be delivered between the time we send this message and the time that you

read it.  When items in your order are shipped, you will receive an

e-mail confirming the date, contents, and method of your shipment.

Keep in mind that if your order arrives too late, you can refuse delivery or

return it to us for a refund. For instructions on returning an item, please visit

our Returns Center (http://www.target.com/returns).

For more information, please visit the following Order Update page in

My Account:

http://www.target.com/gp/css/summary/edit.html/?orderID=XX

If clicking the above link doesn’t work, you can copy and paste the

link into your browser’s address window, or retype it there.

If you used an account to place your order, you can also access this

Order Update page by clicking the My Account button in the upper-right

corner of any page at Target.com.  Once there, you can make changes

to unshipped orders, cancel unshipped items, track shipped packages,

modify your account settings, and do much more.

We apologize for any inconvenience caused by this delay.

Thanks for shopping at Target.com. We hope you’ll visit us again soon.

Sincerely,

Online Guest Services

Target.com

www.target.com

*** This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please don’t reply to this message. If you have further questions, please visit our online Help section. ***

So, I pick up the phone and call my friends in Mumbai at Target.com.

Dowan, my new friend, simply tells me that “no problem. Once it delivered to the place where it is going, you just take it to Target and they will credit your account, you refuse delivery.” Again, I say, “It’s an island, and no one is HOME. Once you deliver the package to the island, there is no way that it will get to me by Christmas.” I explain, there is no Target on Daufuskie, and the General Store’s operating hours are questionable.  I ask if he has ever seen the show, “Fantasy Island”.  Crickets….

I asked politely if there was a phone number I could call to the distribution center, or the IT department to put a back office “kill” to the order, and he said, “No, der er no phones der.” Useless.  Waste of Time.

So, I am going to spend my day looking around town for the freaking Galactic Lego Cruiser, ensure that I have it, and then just continue to post negative feedback on their business ratings subscription websites until some ding dong figures this out.

This shall be my second to last order EVER with Target.com, and I should have just ordered it from Amazon when it was available, but I had this online only gift card from March that I was trying to use. God help them try to figure out how to reinstate that “credit”….

Then I receive this from my friend, Dowan at Target.com

We always strive to provide a high level of service, and we would appreciate your feedback.  Please let us know if we resolved your inquiry.

If yes, click here:

http://www.target.com/rsvp-y?comm_id=afgttaqc3248635466&q=tph

If not, click here:

http://www.target.com/rsvp-n?comm_id=afgttaqc3248635466&q=tph

Sincerely,

Dowan

Online Guest Services

Target.com

www.target.com

No offense Dowan, but I click “Not”.

PLEASE REVIEW AND SEND YOUR E-MAIL

Please read your message below. Need to make changes? Click the “Edit” button. If you’re happy with your message, click “Submit.”

Name:

Me

E-mail address:

suburbanmartyr@suburbanmartyr.com

Subject:

Feedback to target.com

Order ID:

ID NUMBER

Comments:

Again, I receive an email saying that my order, which apparently has not been assigned “a carrier” is being delayed, now not expected to be delivered to “THE WRONG ADDRESS” until December 13-20th. I call to hopefully once again have you CANCEL the ORDER so that I can get the item mailed CORRECTLY to my billing address. Your system won’t allow you to fix this once the item has been placed in whatever que it’s in, and apparently, no one can go and find my particular item and fix the address that it is being shipped to (even though the mailing label hasn’t been printed yet, since it hasn’t been assigned a carrier.) This is ABSOLUTELY frustrating. The item is being sent to an address that I don’t reside at, and no one is there to return the item once it is delivered. I dare say that this is my last order from Target.com as this is totally unacceptable.

So I am now about to take off my pajamas, and head out to Christmas Shopping Hell, to find a freaking Galactic Space Lego Cruiser for my 10 year old son, absolutely disgusted at the thought that I might not find it and pissed off at that fact that I have to spend $100 on a freaking Lego set, instead of the $50 that I had to fork out of pocket from Target (since I was using my useless “online only $50 gift card).

In other updates in the Suburban Martyr’s life, yesterday I spent 10 hours doing at least 14 loads of laundry, sheets, and towels, since both boys wet the bed and it was our weekly wash day.  I was so over it.  Then I made a delicious Emeril’s recipe of Beef Stroganoff that they all bitched about, except John, his eyes rolled back in his head.  I am about to rock their little world.  Momma has a job interview on Thursday with a National Consulting Firm….yep, I might be going back to work.

I have very mixed feelings about it, but I think my children take a lot of things for granted, and I personally am pretty exhausted from “giving up what I need” to give what we do have to them.  I’m anxious and excited all at the same time.  I really don’t know how it will all work out, because I don’t even have time to do the things I’m supposed to do for John’s business since I’m spending so much time making sure they are all happy and well adjusted children.

It does give me pride, when a girlfriend compliments that fact that my children are so good, and I think to myself, that it’s because I gave up ME for THEM, which when I look at other people’s kids that are terrors, and then look at the parents, I know why.  But, then another girlfriend commented to me that kids take us for granted because they don’t respect us, because they think that all we do all day is watch TV, talk on the phone, and shop, and that who they do respect is their mom that works.  I think, I WORK!  I work for John, for Free.  Not anymore.  If Target can outsource their customer service to Mumbai, then I can outsource motherhood, or at least make a go of it.

Stay tuned….

Leave a Reply

Your email address will not be published.